Network & Connectivity 3

• Add Your Network Drive to Trusteed Locations
• Windows VPN Desktop Client Setup
• SSTP VPN Setup for Windows 11

Communication Tools 0

System Configuration 0

Email & Collaboration 2

• Create a Outlook Profile
• Using Outlook Rules on Sent Messages

Security & Authentication 0

SaaS Applications 2

• Export and Import Your Calendar
• Open another mailbox in OWA

Device Configuration 2

• How to Reset Your Windows 10 PC
• How to Restore Laptop to Factory Settings without a Password

Desktop Software 2

• Change Office365 Password
• Installing Office 365

Requesting Support 3

• How can I request support?
• Is there a mobile app for requesting support?
• Can I track my support requests?

Types of Support Offered 5

• What types of IT support does Team Tech Guru offer?
• What is "Anywhere IT" support?
• Does Team Tech Guru offer onsite support?
• What is remote support like?
• Who will be providing the support?

Support Policy Details 10

• What are the support hours?
• What if I need support outside of regular business hours?
• What are your Service Level Targets (SLTs)?
• What is a Business Critical Recommendation?
• Do fixed contract clients receive onsite visits?

View all 10

Emergency Support 4

• What constitutes an emergency or business-critical issue for after-hours support?
• How do I request emergency support after hours?
• What is the response time for emergency support?
• What if my after-hours issue is not deemed business critical?