Our standard office hours are Monday - Friday (9 AM - 5 PM PST). However, we offer support 24/7/365.

After-hours support is only available for emergency or business-critical issues. Business-critical issues are those deemed to cause work stoppage for more th...

Team Tech Guru offers Service Level Targets (SLTs) to all customers with fixed contracts only. Hourly contracts or those with pre-purchased hours will be ser...

We will always make best efforts to ensure clients have the best possible design and take a proactive approach to system performance, uptime, and security, r...

Yes, our fixed contract clients enjoy regular site visits which may be multiple times per week to once every two weeks depending on needs. Unscheduled visits...

Support on any 3rd party product is limited to best efforts at all times. For commercially supported products, we recommend maintaining support contracts wit...

If you cancel an onsite service with less than 1 hour before the technician's arrival, you will be billed for 1/2 hour of their time.

Team Tech Guru strives to treat each of its customers with the utmost respect and courtesy at all times. Abuse of our staff is unacceptable and may result in...

While we???d love to help you with everything, our focus is on core IT infrastructure systems and services.? This means that data entry, working with or anal...

While we certainly have administrative rights to the environment, we typically do not access or work with your data unless explicitly asked to for a specific...