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FAQ
Requesting Support
3
Types of Support Offered
5
Support Policy Details
10
Emergency Support
4
FAQ
Requesting Support
3
How can I request support?
Is there a mobile app for requesting support?
Can I track my support requests?
Types of Support Offered
5
What types of IT support does Team Tech Guru offer?
What is "Anywhere IT" support?
Does Team Tech Guru offer onsite support?
What is remote support like?
Who will be providing the support?
Support Policy Details
10
What are the support hours?
What if I need support outside of regular business hours?
What are your Service Level Targets (SLTs)?
What is a Business Critical Recommendation?
Do fixed contract clients receive onsite visits?
View all 10
Emergency Support
4
What constitutes an emergency or business-critical issue for after-hours support?
How do I request emergency support after hours?
What is the response time for emergency support?
What if my after-hours issue is not deemed business critical?
